Patient Responsibilities
- The patient has the responsibility to provide, to the best of her/his knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to her/his health.
- The patient has the responsibility to report unexpected changes in her/his condition to the responsible practitioner.
- The patient is responsible for reporting whether she/he clearly comprehends a contemplated course of action and what is expected of her/him.
- The patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for her/his care.
- The patient is responsible for keeping appointments and, when she/he is unable to do so, the patient is responsible for notifying the physician or the University Hospitals and Health System.
- The patient is responsible for her/his actions if she/he refuses treatment or does not follow the instructions of the responsible physician(s).
- The patient is responsible for assuring that the financial obligations for her/his health care are fulfilled appropriately and as promptly as possible.
- The patient is responsible for following University Hospitals and Health System rules and regulations affecting patient care and conduct.
- The University Hospitals and Health System has the right to expect good behavior from patients and their visitors. Patients should be considerate of other patients' rights and comply with the no smoking policy.
- The patient is responsible for being respectful of the property of other persons and the University Hospitals and Health System.
- The patient is responsible for not bringing firearms, explosives, or knives within the boundaries of the University Hospitals and Health System. Patients and visitors are not allowed to use, to have in their possession, or distribute illegal drugs or alcohol on hospital property.
- The patient and family are responsible for participating reasonably in discharge planning.
- Patients may be subject to immediate non-voluntary discharge for violations of UHHS policy as determined by hospital administration. Such violations may result in additional legal action. Such violations may include, but are not limited to:
- Possession of firearm.
- Unauthorized drugs.
- Destruction of UHHS property.
- Violence toward staff, other patients or visitors.
Questions about patient care and safety
Individuals that have concerns about patient care and safety in the hospital that the hospital has not addressed are encouraged to contact University Hospitals and Health System management. You may contact The Joint Commission directly at (800) 994-6601 or complaint@jointcommission.org.